Privacy Statement

Cuzwork Privacy Statement

Effective date: June 11, 2018

Thanks for entrusting Cuzwork with your projects, and your personal information. Holding onto your private information is a serious responsibility, and we want you to know how we're handling it.

The short version

We only collect the information you choose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Privacy Statement describes. If you're visiting us from the EU, we arecompliant with the General Data Protection Regulation (GDPR). No matter where you are, where you live, or what your citizenship is, we provide the same standard of privacy protection to all our users around the world, regardless of their country of origin or location.

Of course, the short version doesn't tell you everything, so please read on for more details!

Cuzwork Privacy Statement

What information Cuzwork collects and why

Information from website browsers

If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is stuff we collect from everybody, whether they have an account or not.

The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

Why we collect this information

We collect this information to better understand how our website visitors use Cuzwork, and to monitor and protect the security of the website.

Information from users with accounts

If you create an account, we require some basic information at the time of account creation. We will ask you for a valid email address. You also have the option to give us more information if you want to, and this may include "User Personal Information."

"User Personal Information" is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.” User Personal Information includes Personal Data as defined in the General Data Protection Regulation.

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.

Why we collect this information
  • We need your User Personal Information to create your account, and to provide the services you request, including to provide the Cuzwork service or to respond to support requests.

  • We use your User Personal Information, specifically your user name, to identify you on Cuzwork.

  • We use it to fill out your profile and share that profile across your teams.

  • We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay.

  • We use your User Personal Information for internal purposes, such as to maintain logs for security reasons, for training purposes, and for legal documentation.

  • We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first. You can always see what information we have, how we're using it, and what permissions you have given us in your user profile.

Our legal basis for processing information

Under certain international laws (including GDPR), Cuzwork is required to notify you about the legal basis on which we process User Personal Information. Cuzwork processes User Personal Information on the following legal bases:

  • When you create a Cuzwork account, you provide your email address. We require this data element for you to enter into the Terms of Service agreement with us, and we process those elements on the basis of performing that contract. We also process your user name and email address on other bases. If you have a Cuzwork subscription or other paid account with us, there will be other data elements we must collect and process on the basis of performing that contract. Cuzwork does not collect or process a credit card number, but our third-party payment processor does.

  • When you fill out the information in your user profile, you have the option to provide User Personal Information such as your username, an avatar which may include a photograph and your location.

  • Generally, the remainder of the processing of personal information we perform is necessary for the purposes of our legitimate interests. For example, for security purposes, we must keep logs of IP addresses that access Cuzwork.

What information Cuzwork does not collect

We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Cuzwork does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in a project or ticket. If you store any sensitive personal information on our servers, you are responsible for complying with any regulatory controls regarding that data.

If you're a child under the age of 13, you may not have an account on Cuzwork. Cuzwork does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close your account. We don't want to discourage you from using Cuzwork, but those are the rules. Please see our Terms of Service for information about account termination. Other countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not use Cuzwork without obtaining your parents' or legal guardians' consent.

We do not intentionally collect User Personal Information that is stored in your projects or other free-form content inputs. Information in your projects and tickets belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service. Any personal information within a project (and tickets) is the responsibility of the team and project owner.

Repository contents

Cuzwork employees do not access private projects unless required to for security reasons, to assist the project owner with a support matter, or to maintain the integrity of the service. Our Terms of Service provides more details.

How we share the information we collect

We do share User Personal Information with your permission, so we can perform services you have requested or communicate on your behalf.

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes, except where you have specifically told us to.

We do not host advertising on Cuzwork. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show. Any advertisements on individual Cuzwork pages are not sponsored by, or tracked by, Cuzwork.

We do not disclose User Personal Information outside Cuzwork, except in the situations listed in this section or in the section below on Compelled Disclosure.

We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Cuzwork, or how our users respond to our other offerings, such as our plans or tutorial sessions. However, we do not sell this information to advertisers or marketers.

We do share User Personal Information with a limited number of third party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement by signing data protection agreements. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services. While Cuzwork processes all User Personal Information in the European Union, our third party vendors may process data outside of European Union or the United States.

We do share aggregated, non-personally identifying information with third parties. For example in the event of a security incident, we may share the number of times a particular file was accessed.

We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.

How you can access and control the information we collect

If you're already a Cuzwork user, you may access, update, alter, or delete your basic user profile information by editing your user profile or contacting Czuwrok Support. We collect the most limited User Personal Information, an email address and user name. An email address is used for registration and to secure your account. The user name is automatically generated and is primarly used to be easily identifiable by your team memembers.

Data portability

As a Cuzwork User, you can always download your data. You can only download your User Personal Information and a summary of your teams and projects.

Data retention and deletion of data

Generally, Cuzwork will retain User Personal Information for as long as your account is active or as needed to provide you services.

We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.

If you would like to cancel your account or delete your User Personal Information, you may do so in your user profile. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 90 days. You may contact Cuzwork Support to request the erasure of the data we process on the basis of consent within 30 days.

After an account has been deleted, certain data, such as comments in tickets and subscription and billing history, will remain. However, we will delete or deidentify your personal information, including your user name and email address, from the author field and comments by associating them with a ghost user.

Our use of cookies and tracking

Cookies

Cuzwork uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Cuzwork. We also use cookies to identify a device, for security reasons. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you will not be able to log in or use Cuzwork services.

Tracking and analytics

We use a number of third party analytics and service providers to help us evaluate our users' use of Cuzwork; compile statistical reports on activity; and improve our content and website performance. We only use these third party analytics providers on certain areas of our website, and all of them have signed data protection agreements with us that limit the type of personal information they can collect and the purpose for which they can process the information. In addition, we use our own internal analytics software to provide features and improve our content and performance.

We do not currently respond to your browser's Do Not Track signal, and we do not permit third parties other than our analytics and service providers to track Cuzwork users' activity over time on Cuzwork. We do not track your online browsing activity on other online services over time.

How Cuzwork secures your information

Cuzwork takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information.

Cuzwork enforces a written security information program. Our program:

  • aligns with industry recognized frameworks;

  • includes security safeguards reasonably designed to protect the confidentiality, integrity, availability, and resilience of our users' data;

  • is appropriate to the nature, size, and complexity of Cuzwork’s business operations;

  • includes incident response and data breach notification processes; and

  • complies with applicable information security related laws and regulations in the geographic regions where Cuzwork does business.

In the event of a data breach that affects your User Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected users without undue delay.

Transmission of data on Fuzwork is encrypted using SSH, HTTPS, and SSL/TLS. While our data is not encrypted at rest, we manage our servers at data centers with excellent network security, and when data is stored with a third party storage provider, it is encrypted.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Cuzwork's global privacy practices

We store and process the information that we collect in the European Union in accordance with this Privacy Statement (our subprocessors may store and process data outside the European Union). However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs even when the European Union does not have the same privacy framework as other countries'.

We provide the same standard of privacy protection — as described in this Privacy Statement — to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide. We have appointed a Privacy Counsel and we work hard to comply with the applicable data privacy laws wherever we do business, and our Privacy Counsel also acts as our Data Protection Officer, part of a cross-functional team that oversees our privacy compliance efforts. Additionally, if our vendors or affiliates have access to User Personal Information, they must sign agreements that require them to comply with our privacy policies and with applicable data privacy laws.

In particular:

  • Cuzwork provides clear methods of unambiguous, informed consent at the time of data collection, when we do collect your personal data using consent as a basis.

  • We collect only the minimum amount of personal data necessary for our purposes, unless you choose to provide more. We encourage you to only give us the amount of data you are comfortable sharing.

  • We offer you simple methods of accessing, correcting, or deleting the User Personal Information we have collected.

  • We provide our users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.

How we respond to compelled disclosure

Cuzwork may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.

In complying with court orders and similar legal processes, Cuzwork strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.

How we, and others, communicate with you

We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. For example, if you contact our Support team with a request, we will respond to you via email.

Depending on your email settings, Cuzwork may occasionally send notification emails about updates in a project or ticket, new features, requests for feedback, important policy changes, or offer customer support. We also send marketing emails, but only with your consent, if you opt in to our list. There's an unsubscribe link located at the bottom of each of the marketing emails we send you. Please note that you can not opt out of receiving important communications from us, such as mails from our Support team or system emails, but you can configure your notifications settings in your profile.

Our emails might contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email and what your IP address is. We use this pixel tag to make our email more effective for you and to make sure we’re not sending you unwanted email.

Resolving complaints

If you have concerns about the way Cuzwork is handling your User Personal Information, please let us know immediately. We want to help. You may contact us by filling out the contact form. You may also email us directly at hello@cuzwork.com with the subject line "Privacy Concerns." We will respond promptly — within 45 days at the latest.

Changes to our Privacy Statement

Although most changes are likely to be minor, Cuzwork may change our Privacy Statement from time to time. We will provide notification to Users of material changes to this Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the primary email address specified in your Cuzwork account. For changes to this Privacy Statement that do not affect your rights, we encourage visitors to check our Privacy Statement frequently.

License

This Privacy Statement is licensed under this Creative Commons Zero license .

Contacting Cuzwork

Questions regarding Cuzork's Privacy Statement or information practices should be directed to our contact form or you can contact Cuzwork Support.